Returns + Exchanges


Exchanges

We regret we can only accept exchanges for the same items. e.g. same styles. This would subject to the availability as we run small scale production, therefore, we have limited stock in general. If you wish to exchange for different items, please return your original orders by following our return policy and place a new order for the items you wish to exchange to. Please contact us at orders@finandzee.com for more details of your exchanges.

*All items returned are at your own risk, so we recommend using a recorded/tracked postal service.

Returns

If you decide to cancel, you should return the products at your cost within 14 days of such cancellation. If you are returning an item, please make sure you package the products up securely, using the original packaging if possible. The original labels should not be removed from the products. If the labels have been removed, we reserve the right to refuse to refund you. You should keep proof of postage. Once we receive the products, we will refund you (by the method used to pay for the original transaction) the amount in relation to products to which cancellation rights apply within 14 days. This includes the cost of delivery (except for the supplementary costs arising if you choose a type of delivery other than our standard and least expensive method of delivery). Please contact us at orders@finandzee.com for more details of your returns.

*Please email us at orders@finandzee.com for a return form and return address.

*All items returned are at your own risk, so we recommend using a recorded/tracked postal service.

*For international orders, refusal to pay customs or duties does not constitute a valid return and will not be accepted. And refused packages are not considered a return and will not be accepted. 

Return form

Please email us at orders@finandzee.com for a return form. Please fill out our return form and include it in the packaging along with the product you wish to return to us.

Return address

Please email us at orders@finandzee.com for the return address.