Terms and Conditions


Updated 9 April 2019 

1. THESE TERMS AND CONDITIONS (“Terms”)

What these Terms cover. These are the Terms on which we supply our products to you, whether these are goods, services or digital content.

Why you should read them. Please read these Terms carefully before you purchase our Products. These Terms tell you who we are, how we will provide products to you, how you and we may change or end the contract between you and us, what to do if there is a problem and other important information. We recommend that you keep a copy of these Terms for your future reference. By placing an order with us online via this Website, you agree to be bound by these Terms.

If you need to contact us about these Terms. Before you place an order, if you have any questions relating to these Terms please contact us by using the online chat tool on our Website, or by sending an email to us at info@finandzee.com.

Definitions. The following terms shall have the meaning assigned to them below:

"Terms" means these terms and conditions together with any terms and conditions in the Product Description.

“Product" means any of our products displayed for sale on this Website.

“Product Description” means that part of the Website where certain terms and conditions in respect of the individual Product are provided.

“Users” means the users of this Website collectively.

“Personal Information” means the details provided by you to us, when you register or place an order.

“Fin + Zee”, “We”, “us” and “our” means Fin and Zee Limited, 71-75 Shelton Street Covent Garden, London, WC2H 9JQ, United Kingdom

“Website/s” means this Website located at www.finandzee.com and any subsequent URL which may replace it.

“Cookies” means small text files which our Websites place on your computer’s hard drive to store information about you and to identify your computer. For more information on what types of Cookies are used on this Website, please see our Cookies Policy.

“You” means an individual customer or user of this Website.

2. INFORMATION ABOUT US AND HOW TO CONTACT US

Who we are. We are Fin and Zee Limited, a company registered in England and Wales. Our company registration number is 11167304 and our address is 71-75 Shelton Street Covent Garden, London, WC2H 9JQ, United Kingdom. Our registered VAT number is 295217974      [MM2] .

How to contact us. The best way to contact us is by using our Customer Care online chat tool on our Website. You can also contact us by emailing us at info@finandzee.com.

3. DESCRIPTION OF PRODUCTS

There may be additional Terms you need to be aware of. Each Product purchased is sold subject to its Product Description which may set out additional Terms related to that Product.

What you need to know about Product Descriptions on this Website. We will take all reasonable care to ensure that all descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a product until your order is accepted in accordance with our order acceptance policy. We reserve the right to cancel an order up to the point of despatch if we have made an error in pricing. If this happens, we’ll refund you any amounts paid.

4. PLACING AN ORDER

How you can place an order. You can place an order through the shop section of our Website or via our online chat tool.  You can also place an order by sending an email to orders@finandzee.com. We accept payment by credit and debit card.

Order acceptance. We make every effort to email you to acknowledge your order within a reasonable timeframe. Note that our acknowledgement of your order does not mean that we have accepted your order. Our acceptance of your order will take place when we email you to confirm that your order has been accepted and we are processing it, at which point a contract will come into existence between you and us.

Where we may not accept your order. We reserve the right not to accept any orders received by us. Non-acceptance of an order may be a result of one of the following:

- The product you ordered being out of stock or discontinued;

- Our inability to obtain authorisation for your payment and/or suspected fraud;

- The identification of a pricing or product description error;

- Our inability to deliver to your specified delivery address;

- If you are ordering from a country outside of the European Union.

5. DELIVERY

Dispatch. Once we have accepted your order, we will aim to dispatch your item(s) within 2-5 working days from date of acceptance. You will receive an email confirmation once your order has been dispatched. Tracking information will be included in the email. 

Standard Delivery. Our standard delivery packages are shipped by Royal Mail. For orders within the UK, provided your order is placed before 12:00pm Monday to Friday, your items should be delivered within 3-5 working days from date of dispatch. For orders from other EU countries, your items should be delivered within 5-7 working days.

Next Day Delivery. We offer next day delivery service for our UK customers only. We use DPD for next day delivery. Orders must be placed before 12:00pm Monday to Friday. A delivery time slot will be communicated to you on the day of delivery. If you wish to take advantage of this service, please select next day delivery at checkout.

Shipping costs. Will be calculated at checkout.  Please refer to our FAQ

Packaging & Postage. At Fin + Zee we believe in sustainability and contributing to keeping our planet green for future generations. That’s why we use minimalistic and biodegradable packaging for each order. For gift wrapping, please select the option at the checkout. There is an additional charge of £1.00 for gift wrapping. We encourage you to choose the standard minimal packaging option to reduce packaging waste and the effect it has on the environment. 

Delivery restrictions. We do not deliver on Saturdays or Sundays. You can find out more about our delivery restrictions in our Website FAQs. We will contact you to create a new order if delivery is not possible. Delivery timings may change. If your order is delayed, we’ll keep you updated with a new estimated time of arrival. If delivery is delayed by more than 30 days, you may contact us to cancel the order and we will happily refund you any money paid.

6. YOUR RIGHT TO CANCEL

Your 14 day right to cancel if you change your mind. If you’ve changed your mind or for any reason you are not satisfied with the product, you have the right to cancel. You are entitled to cancel your contract with us provided that you exercise your right to cancel no longer than 14 days after the day on which you receive the products. You must return the products wrapped in the original packaging.

Don’t use the products if you intend to return them. If you wish to exercise your right of cancellation, you are obliged to retain possession of the products and take reasonable care of them. Do not use the products if you have decided to cancel the order.

How you can cancel. To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and, where available, your telephone number and email address. You can cancel by emailing info@finandzee.com.

7. RETURNS AND REFUNDS

Returning the products to us. If you decide to cancel, you should return the products at your cost within 14 days of such cancellation. If you are returning an item, please make sure you package the products up securely, using the original packaging if possible. The original labels should not be removed from the products. If the labels have been removed, we reserve the right to refuse to refund you. You should keep proof of postage. Once we receive the products, we will refund you (by the method used to pay for the original transaction) the amount in relation to products to which cancellation rights apply within 14 days. This includes the cost of delivery (except for the supplementary costs arising if you choose a type of delivery other than our standard and least expensive method of delivery).

When we may make a deduction from the amount we refund to you. We may make a deduction from the amount refunded for loss in value of any products supplied, if the loss is the result of you failing to take reasonable care of them.

8. PERSONAL INFORMATION

How we look after your personal information. On the Website, and when you place an order, we may ask to collect certain Personal Information from you such as your name, e-mail address, billing address, delivery address and telephone number (“Personal Information”). Credit cards and other payments are handled by a third party and we don’t retain payment information. We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). For more information on what we do with your Personal Information, please read our Privacy Policy.

Opting-in to receive communications from us. When you subscribe to our newsletter and provide your consent, you agree that you do not object to us contacting you for any of the purposes set out in our Privacy Policy whether by telephone, SMS, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003 or other applicable legislation.

Opting out of receiving communications from us. You can opt-out of receiving communications from us at any time by using the unsubscribe option at the bottom of each email we send to you. Alternatively, you can opt-out by sending us an email. Please note that by unsubscribing you unsubscribe from all methods of communication.

Our obligation to disclose your information. You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled do so.

9. COMPLIANCE WITH LAWS

You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.

15. LIABILITY

We use reasonable endeavours to verify the accuracy of any information we place on the Website. However we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your cancellation rights.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Terms for: any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or any loss of goodwill or reputation; or any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Terms.

Once products have been delivered, we accept no responsibility in the event of theft or misuse of the products.

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of any order you place and any related payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Websites.

16. SEVERANCE

If any part of the Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Terms and shall not affect the validity and enforceability of any of the remaining provisions of the Terms.

17. WAIVER

No waiver by us shall be construed as a waiver of any prior or following breach of any provision of these Terms.

18. SURVIVAL

Each provision of the Terms shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

19. ENTIRE AGREEMENT

These Terms govern our relationship with you. We will communicate any substantive changes to these Terms to you so that you have the opportunity to review the changes. Your statutory rights are not affected by these Terms. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation.

20. LAW & JURISDICTION

These Terms shall be governed by and construed in accordance with the laws of England and Wales. You irrevocably submit to the exclusive jurisdiction of the courts of England for disputes arising from or related to these Terms.